Interacting with A Tow Truck Operator: A Guide to Proper Etiquette

Tow truck operators have a tough job. In one work day, they can either be the bad guy towing away your illegally parked car or the good guy saving you from the side of the road. Not only do they have to deal with angry car owners but they are also put in dangerous situations assisting you on the side of a busy highway. Whenever you are interacting with a tow truck operator, follow these etiquette guidelines to make sure the experience is as pleasant as possible.

Move Over or Slow Down

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Whether you’re receiving assistance from a tow truck operator or not, it is important to know what you should do in any situation. If you see a tow truck on the side of the road with its flashing yellow lights, you should try to move over to the next lane. If you’re unable to switch lanes, at least slow down so you don’t frighten the driver or the person being helped. Assisting someone on the side of the road is difficult enough without having cars flying by at 70 mph.

Remain Calm

Breaking down on the side of the road or getting in an accident can be scary. It can be very easy to let yourself freak out or start hyperventilating but it is important that you stay calm. Trying to communicate with the dispatch operator while you’re in a panic will only make things more difficult for you and the towing company. Before you get on the phone, take a moment to collect yourself. Sometimes, three deep breaths is all it takes to calm your nerves.

Be Exact With Your Location

When you do get on the phone with your towing company’s dispatch operator, you want to be as detailed as possible when describing your location. If you are able to, it would be most beneficial to share your GPS location from your phone. This way tow truck operator can easily find you. Also, you should include the details of your situation. Different situations call for different types of tow trucks. If you’re trapped in a tight space, make it clear so that the operator knows to send a smaller sized truck. Being as detailed as possible in your description will save you both time and frustration.

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Be Respectful

Your car breaking down is an unexpected situation. So, when it does happen, there is a good chance you will have a hard time finding someone to pick you up. Because of this, many towing companies allow their drivers to give people a ride to the auto shop with their car. If you’re given a ride by your tow truck operator, be respectful. Don’t voice your complaints about their service the entire ride or leave behind any trash. Remember, your tow truck operator is not required to give you a ride; they’re doing you a favor.

Show Appreciation  

Many people wonder if you are supposed to tip your tow truck operator for their services. While it is not required, it is a kind gesture that will be greatly appreciated. You may feel like your tow truck operator has gone above and beyond to help you, like giving you a lift to the auto shop for example. In circumstances like that, a tip is greatly appreciated. If you don’t normally tip or if you are not in a position to tip, a sincere thank you is always a great way to express your gratitude.  

Value Your Tow Truck Operator

When you’re in a dire situation on the side of the road, a tow truck operator will come to your rescue. It is a difficult job that requires assisting people in many different kinds of situations on a daily basis. Show your tow truck operator you appreciate him or her by being as respectful and cooperative as possible.

Whenever your car breaks down, you’ll want a reliable towing company that you can count on. At Accurate Towing Service, all of our drivers are trained and certified in all aspects of towing and recovery. From off-road recovery and emergency vehicle recovery to towing services and tow truck repairs, we’ve got your back. If you’re in need of a tow, contact us today!

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